Frequently Asked Questions
Everything you need to know about genuine Smeg replacement parts and accessories.
Are the parts you sell genuine Smeg products?
Yes, we only stock 100% authentic Smeg replacement parts and accessories sourced directly from the manufacturer to ensure compatibility and maintain your appliance warranty.
How do I find the correct model number for my appliance?
The model number is typically found on a silver or white sticker located on the door frame, behind the kickplate, or on the rear of the unit. Matching this number is crucial for finding the correct fit.
What is your return policy for electrical components?
Electrical components such as control boards and heating elements can be returned within 30 days, provided they have not been installed and remain in their original, sealed packaging.
How long does shipping take for in-stock items?
Orders for in-stock parts are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.
Do you offer technical support for part installation?
While we provide detailed diagrams and part descriptions, we recommend that all technical repairs be carried out by a certified technician to ensure safety and proper functionality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.